Payments & Billing

Learn how to use your benefits you get if you are an SFC member

Frequently asked questions

What payment options are available?

When enrolling in a paid course, you’ll see two options on the payment form: “Enroll & Pay Now” and “Enroll Now & Pay Later.” Selecting Enroll Now, Pay Now charges your credit card immediately to confirm enrollment. Enroll Now, Pay Later reserves your spot; giving you extra time to pay (via bank transfer or company payment). Note: Enroll Now, Pay Later is typically used by SFC members, individuals or group purchasers who need an invoice or PO number to process payment.

Do you offer group discounts on courses?

Yes. Group discounts are available when enrolling multiple participants. Both SFC Members and Non-Member organizations can benefit from discounted rates when booking several seats at once. The applicable discount depends on the number of participants included in the same group booking. The discount tiers for both SFC Members and Non-Members are shown below:
To request a group discount, select “Enroll now, pay later” (Payment option 2) on the course page and complete the booking form. 

How can I apply my member discount or use my free seats when enrolling in a training? 

All SFC members (Base, Premium, and All-in) receive a set number of free seats per membership tier. Once these are used, member discounts still apply.

Enroll to a training using your free seats
  • You can redeem your free seats with your unique coupon code. If you’re unsure of your coupon code, please contact us at academy@smartfreightcentre.org and we’ll assist you.
  • Enter the code during enrollment to reduce the course price to €0 and gain immediate access — no credit card details are required.

Enroll to a training using your member discount rate

  • If your free seats have already been used, or if you prefer to enroll at a discounted rate, select the Pay Later option during enrollment. The Academy team will guide you through the next steps.
  • Alternatively, you may contact us directly at academy@smartfreightcentre.org to request enrollment with your member discount.
Free seats and discount eligibility vary by membership tier.
Please note: Discounts and free seats are not applicable to partner courses. More details can be found on the SFC Member Discounts resource page.

Do members of BIFA, CILT, FIATA, or WCA World receive a discount on SFC Academy courses?

Yes. Click Here for more information

Can I change or cancel my enrollment and get a refund?

Due to the nature of course enrollments, refunds and cancellations are handled case by case. If you accidentally enrolled in the wrong course or wish to cancel, email academy@smartfreightcentre.org as soon as possible. Once a course has started or been delivered, refunds are not guaranteed. Contact us via email for clarity.

How do I use a promo code or handle billing issues?

If you have a promotional code, enter it while filling out the course enrollment / payment form, that will then discount your cost accordingly.

What happens if my invoice payment is delayed?

We send reminders leading up to the due date.
Continued non-payment may result in: Temporary suspension of course access, or removal of reserved seats
If your organization requires additional processing time, please inform us to ensure that access is not interrupted.

Can I update who the invoice is issued to?

Yes. You may request updates to: Billing name and contact; Company/department details; Purchase order references
Email your request to finance@smartfreightcentre.org and our team will assist.

Which currencies do you support?

Invoices are generally issued in EUR, unless otherwise stated. If you require a specific currency for internal compliance, please contact us in advance of purchase.
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