Payments & Billing

Learn how to use your benefits you get if you are an SFC member

Frequently asked questions

What payment options are available?

When enrolling in a paid course, you’ll see two options on the payment form: “Enroll & Pay Now” and “Enroll Now & Pay Later.” Selecting Enroll Now, Pay Now charges your credit card immediately to confirm enrollment. Enroll Now, Pay Later reserves your spot; giving you extra time to pay (via bank transfer or company payment). Note: Enroll Now, Pay Later is typically used by SFC members, individuals or group purchasers who need an invoice or PO number to process payment.

How can I apply my member discount or use my free seats when enrolling in a training? 

All SFC members (Base, Premium, and All-in) receive a set number of free seats per membership tier. Once these are used, member discounts still apply.

Enroll to a training using your free seats
  • You can redeem your free seats with your unique coupon code. If you’re unsure of your coupon code, please contact us at academy@smartfreightcentre.org and we’ll assist you.
  • Enter the code during enrollment to reduce the course price to €0 and gain immediate access — no credit card details are required.

Enroll to a training using your member discount rate

  • If your free seats have already been used, or if you prefer to enroll at a discounted rate, select the Pay Later option during enrollment. The Academy team will guide you through the next steps.
  • Alternatively, you may contact us directly at academy@smartfreightcentre.org to request enrollment with your member discount.
Free seats and discount eligibility vary by membership tier.
Please note: Discounts and free seats are not applicable to partner courses. More details can be found on the SFC Member Discounts resource page.

Can I change or cancel my enrollment and get a refund?

Due to the nature of course enrollments, refunds and cancellations are handled case by case. If you accidentally enrolled in the wrong course or wish to cancel, email academy@smartfreightcentre.org as soon as possible. Once a course has started or been delivered, refunds are not guaranteed. Contact us via email for clarity.

How do I use a promo code or handle billing issues?

If you have a promotional code, enter it while filling out the course enrollment / payment form, that will then discount your cost accordingly.

What happens if my invoice payment is delayed?

We send reminders leading up to the due date.
Continued non-payment may result in: Temporary suspension of course access, or removal of reserved seats
If your organization requires additional processing time, please inform us to ensure that access is not interrupted.

Can I update who the invoice is issued to?

Yes. You may request updates to: Billing name and contact; Company/department details; Purchase order references
Email your request to finance@smartfreightcentre.org and our team will assist.

Which currencies do you support?

Invoices are generally issued in EUR, unless otherwise stated. If you require a specific currency for internal compliance, please contact us in advance of purchase.
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